Shipping policy
Starz Apparel operates as a retail storefront. All products available on starzapparel.com.co are sourced and fulfilled through third-party suppliers and fulfillment partners. As a retailer, we do not directly manage warehousing, packaging, or shipment of orders.
Shipping Timeframes
Estimated shipping times displayed on product pages or at checkout are provided by our suppliers and carriers and are estimates only. Starz Apparel does not guarantee delivery by any specific date. Actual delivery times may vary due to:
- Supplier processing and handling times
- Carrier delays (including weather, holidays, or high-volume periods)
- Customs clearance for international orders
- Incorrect or incomplete shipping addresses provided at checkout
Limitation of Liability
Starz Apparel is not liable for delays, losses, or damages that occur during transit. Once an order has been handed off to a fulfillment partner or carrier, responsibility for timely delivery rests with those parties.
If your order is significantly delayed or lost in transit, please contact us at [your email] and we will do our best to assist you in working with the supplier or carrier to resolve the issue.
Order Issues
For lost or undelivered packages, please allow the full estimated delivery window to pass before reaching out. We will make reasonable efforts to investigate and follow up with the relevant parties on your behalf, but we cannot guarantee refunds or replacements for carrier-related delays.
Contact
For shipping inquiries, reach us at [your contact email or support page].